1.1. These General Terms and Conditions, which accompany and constitute an integral part of the Lease Agreement between Centar Auto d.o.o. as the Lessor and a legal or natural person as the Lessee (hereinafter: Agreement), set out authorization and management of the leased vehicle, its collection and return, maintenance, damage repairs, lease payment, insurance, road accident and other rights and obligations which are binding in their entirety both parties at the signature of this Agreement.
1.2. By signing the Agreement the Lessee confirms that he is acquainted with the price list, tariff and rules of insurance which accompany the Agreement and constitute an integral part thereof.
1.3. Terms defined in the Lease Agreement, unless stated otherwise, bear the same meaning in these General Terms and Conditions.
2.1. The vehicle is leased to drivers who fulfil legally required conditions as regards the minimum age and years of driving licence possession, and are in any case over 18 years of age with the minimum of driving licence possession of 24 months.
2.2. The vehicle lease of one month is the longest possible lease period that can be set out by the Lease Agreement. An annex of the Agreement shall be drawn up for the lease of more than one month or other type of vehicle lease.
2.3. Only the Lessee in person or the person authorized by the Lessee in the Agreement as an additional driver may drive the leased vehicle, abiding by all provisions of these General Terms and Conditions and all valid laws.
2.4. The Lessee undertakes to use the vehicle for personal purposes and not to use it under the influence of alcohol, drugs or other medications, for illegal purposes, training drivers, passenger or goods transport with remuneration, for driving or towing any kind of vehicle or item, for sports manifestations (races or speed trials) and not to sublease it.
2.5. The Lessee undertakes to use the vehicle within the borders of the Republic of Croatia and not to pass the state border of the Republic of Croatia without the prior approval of the Lessor, otherwise he undertakes to settle in its entirety any possible damage (including the loss of vehicle).
2.6. The Lessee must ask for prior approval of the Lessor for the use of vehicle outside the territory of the Republic of Croatia with an additional vehicle insurance payment.
2.7. The Lessee is not allowed to use the vehicle in the following states: Slovakia, Serbia, Montenegro, Bosnia and Herzegovina, Kosovo, Romania, Bulgaria, Albania, former USSR countries, Greece and Turkey.
3.1. The Lessee is obligated to sign, on the vehicle collection, the Vehicle Status Report (hereinafter: the Report) that is integral part of the Lease Agreement.
3.2. Prior to signing the Report the Lessee is obligated to check the status of the vehicle and additional equipment in a usual manner. If any part of the said equipment is missing or there are other apparent defects the Lessee is obligated to specify immediately the defects and to give remarks as to the vehicle status.
3.3. By signing the Report the Lessee confirms that he/she has checked the vehicle status and confirms his/her collection of the vehicle with all accompanying accessories and documents and that there are no other remarks as to the apparent status of the vehicle and equipment.
3.4. The Lessee collects the vehicle with full fuel tank, and in case of returning the vehicle with less fuel he shall be charged a difference increased by the fuel filling service.
4.1. The Lessee undertakes to return the vehicle within the deadline (hour, day, month and year) and to the location as laid down
in the Agreement and in the condition in which it was collected, with all pertaining equipment and documents.
4.3. On returning the vehicle the Lessee is obligated to provide for review of the Lessor`s authorized employee the Lease Agreement and Vehicle Status Report. The authorized employee will inspect the vehicle in the presence of the Lessee and fill out in the Report the details of the found defects compared to the status of the vehicle on collection by the Lessee.
4.4. The Lessee may extend the lease at the latest 24 hours prior the expiry of the lease with the Lessor`s approval. Otherwise, the vehicle shall be deemed unlawfully appropriated by the Lessee. If 6 hours after the expiry of the Lease Agreement the Lessee, without prior communication to the Lessor, does not return the vehicle, the vehicle alienation and the Lessee details will be reported to the police.
4.5. The return of vehicle shall be done within city centers during working hours whereas the return outside working hours and city centers is possible with additional payment and prior approval of the Lessor.
4.6. If the vehicle has not been returned to the branch office, in which the vehicle was collected, but to another branch office of the Lessor, the final calculation will be the one completed by such other branch office. The branch office that has performed the vehicle handover is obligated to confirm such final calculation and withholds the right to send to the Lessee the invoice corrected in accordance with the Rental Terms and Conditions valid at the time of the vehicle collection.
4.7. If the vehicle is not returned to the Lessor branch office but is left at another location or returned to the branch office after its working hours, and such manner of vehicle return has not been agreed previously with the Lessor, the Lessee is obligated to pay contractual penalty in the amount of EUR 3,500.00 plus VAT, in HRK equivalent value, according to the selling rate of the Croatian National Bank on the payment date.
4.8. If the Lessee has returned the vehicle after the date indicated in the Rental Agreement and the prices, meanwhile, have been changed, the Lessor is authorized to charge the new prices from the anticipated vehicle return date.
4.9. The Lessor employees have the right to perform vehicle check-up at any time. In the event they establish that the Lessee has not complied with the Lease Agreement terms and conditions, the Lessor employees are authorized to seize the vehicle from the Lessee.
5.1. The Lessee undertakes to use the vehicle in a dutiful manner, to maintain, keep and cumber it in accordance with the producer`s instructions and not to execute any changes of parts, units or assemblies on the vehicle and inform the Lessor thereof. In case a damage or a defect on vehicle are found, the Lessor undertakes to stop with the use of the vehicle and to inform the Lessor thereof.
5.2. With a valid invoice and the evidence of its settlement, the Lessor shall compensate for all the costs of regular vehicle servicing maintenance and approved vehicle repairs.
5.3. The Lessee undertakes not to leave vehicle documents unattended inside the vehicle during the lease period. In case of a vehicle theft along with vehicle documents, it is stipulated that the Lessee has grossly violated the provisions of this Agreement and is responsible to the Lessor for the full amount of the incurred damage and cannot call upon the exemption of compensation for the incurred damage.
5.4. The Lessee undertakes to bear all the costs of vehicle washing, tire repairs, traffic violations (after the termination of Agreement as well), as well as all other costs incurred during the use of the leased vehicle, except from the costs borne by the Lessor, that is, the insurer.
6.1. The Lessor shall not be held responsible neither for the compensation nor for the delay caused by vehicle malfunction or breakdown.
6.2. In case of malfunction or damage during the lease period the Lessor undertakes to provide a replacement vehicle to the Lessee within 24 hour deadline following the report of the malfunction or damage by the Lessee to the Lessor.
6.3. All the necessary repairs undertaken by the Lessee or vehicle parts replacements may be done only at authorized service centers with prior approval of the Lessor. The Lessee has the right of cost refund but only upon submission of invoices from the authorized service center where the repair was done and with compulsory return of changed parts. Otherwise, the costs shall not be reimbursed.
6.4. In case of malfunction of the vehicle outside the territory of the Republic of Croatia, the Lessee undertakes to contact the Lessor in Croatia for the purpose of arranging vehicle repair. The Lessor shall refund the cost of repair upon presentation of the original invoice from the authorized service center and the part that was replaced due to the malfunction. Upon crossing the state border, the Lessee undertakes to present to the customs officer the invoice for certification.
6.5. Upon the vehicle return, if it is established that any part of the vehicle or its equipment has been changed without prior approval by the Lessor or even lost, the Lessee shall be charged a fee in the amount of the triple market price of the changed or lost piece of equipment, valid on the day of the vehicle return.
7.1. The Lessee undertakes to pay to the Lessor, at his written request, the amount for daily lease at the agreed tariff as well as daily additions and the incurred costs which are added to the overall amount.
7.2. In case the Lessee settles vehicle lease obligations with credit card, he shall give authorization to the Lessor, by signing the Lease Agreement, to charge directly the credit card issuer, with no slip form, with all the costs of lease. In event the Lessee has not paid the additional insurance (SCDW), by signing the Rental Agreement the Lessee authorizes the Lessor to collect vehicle damage costs in the amount of the deductibles from the credit card issuer.
7.3. If the Lessee settles vehicle lease obligations on the basis of an issued quote, he undertakes to pay the agreed amount within deadline and under the conditions laid down in the invoice.
7.4. In case of a delay in payment, the Lessee undertakes to pay to the Lessor the legal default interests on the amount in HRK, whose method of calculation is set out in the Civil Obligations Act.
8.1. During the lease period the vehicle is insured against responsibility for the damage cause to third persons, in accordance with legal regulations and rules of insurance of the Insurance Company, and all rights and obligations as regards the incurred damage shall be dealt with on the basis of those regulations, that is, the agreed insurance policy for the vehicle in question as well as on the basis of the agreed appendices.
8.2. The Lessee undertakes to settle all damages up to the full amount of the vehicle (damage, theft, loss of vehicle), incurred during the lease period as well as the incurred damage for the lost profit due to the vehicle repair of a duration of up to maximum 30 days if the same was incurred due to the Lessee`s fault. The damage for the lost profit is established on the basis of a price list for daily lease, which accompanies the Agreement and constitutes an integral part thereof.
8.3. At the conclusion of the Lease Agreement, the Lessee may pay a daily addition in the amount agreed on the basis of a valid price list which accompanies the Agreement and constitutes an integral part thereof, for Collision Damage Waiver (CDW). Thus he is free from any responsibility for damage from the paragraph 8.2., apart from the personal participation in that damage (franchise), and in case of a loss or a theft of the vehicle or any of its parts.
8.4. Upon conclusion of this Agreement, the Lessee may pay a daily addition in the amount agreed on the basis of a valid price list which accompanies the Agreement and constitutes an integral part thereof, for Theft Protection (TP). Thus he is free from any responsibility for cases of loss or theft of the vehicle or any of its parts, apart from the personal participation in that damage (franchise).
8.5. Upon conclusion of this Agreement, the Lessee may especially insure the driver and passengers, in the amount agreed on the basis of a valid price list which accompanies the Agreement and constitutes an integral part thereof, up to the amount of insurance policy for the damage in cases of death or body injuries, Personal Accident Insurance (PAI).
8.6. Upon conclusion of this Agreement and by paying the Super Collision Damage Waiver (CDWS) in the amount agreed on the basis of a valid price list which accompanies the Agreement and constitutes an integral part thereof, the Lessee may additionally be insured from a personal participation in the damage – franchise during the lease period. Such insurance (CDWS) is valid only for the first damage incurred on the vehicle and in the case of the second and any following damage on the vehicle, the deductible will be payable in the full amount specifies in the Lease Agreement, regardless of the assessed value of the damage.
8.7. The Lessee undertakes to settle all damages (defects, loss, theft of the vehicle or its parts, lost profit), regardless of paid additions from paragraphs 8.3., 8.4., 8.5. and 8.6., if there was a damage incurred by using the vehicle contrary to the provisions of the Agreement and General Terms and Conditions or upon gross inattention or premeditation.
8.8. Personal participation in the damage – franchise depends on the group of vehicles, it is established by a valid tariff on the basis of the Lessor`s decision, which accompanies the Agreement and is constitutes an integral part thereof.
8.9. The insurance does not in any case cover the damage on tires, damage on the underside, the inside of the vehicle and on the windshield due to driver`s carelessness, damage to the engine due to a lack of oil or filling a wrong type of fuel, damage caused by a driver under the influence of alcohol, drugs or other intoxicating substances, damage incurred by an unauthorized driver, any damage of the vehicle not reported to the competent police station. These damages are borne by the Lessee.
9.1. In case of a road accident, the Lessee undertakes to summon the police at the site of the accident or to report the accident to the competent Police Station. Otherwise, the Lessee may be held responsible for the incurred damage.
9.2. The Lessee undertakes to insure the vehicle from further damages, and wait for the instructions by the Lessor on further use of the vehicle and act in accordance with the Lessor as well as submit a written report on the accident.
9.3. In case of an incurred damage, the Lessee undertakes to return the vehicle to the nearest office of the Lessor, during working hours of the office and under the conditions established by the Lessor.
9.4. The Lessee undertakes to participate in all the procedures with the purpose of charging the damage towards a third person, otherwise he must bear personally all the costs caused by the accident.
10.1. In case of a violation of the Agreed Obligations and General Terms and Conditions by the Lessor or the Lessee, the other party may terminate the Agreement and the Lessee undertakes to compensate to the Lessor for all the incurred damage in the amount and content established by the Lessor, which shall correspond to the amount of the actual damage incurred.
10.2. By signing the Agreement, the Lessee accepts unconditionally all the above mentioned conditions, guarantees the accuracy of given identification details (ID card, passport, driving licence), and accepts the authority of the court in the Lessor`s place of residence in case of a dispute.
11.1. In the course of the performance of the rental process, it is necessary to collect some personal data. It is mandatory to provide all the requested information. In the absence of such information, the Lessor (the Data Controller) will not be able to correctly process the Lessee’s rental. The Lessor will use the Lessee’s personal data to assist him with reserving, renting, and leasing vehicles and for marketing purposes. The Lessee may correct factual errors in that data or exercise his right to access, update, or delete personal data by sending a request to the Lessor using the contact details provided in the rental agreement that he signed when he collected the vehicle.
11.3. The Lessor and/or Centar Auto d.o.o. may also use and disclose personal data to respond to legal requirements (e.g. request from law enforcement agencies), to enforce local policies, to respond to claims or to protect the rights, property, or safety of others.
|Insurance||Description||Charge per day|
|Insurance against the liability for damage done to third party||Mandatory insurance against damage done to property or person. This insurance is in accordance with law regulations.||Included in rental rate|
|Collision Damage Waiver (CDW)*||Coverage from damage in case of an accident to ACTIVE rent-a-car vehicle up to the fixed amount of accident participation.||Included in rental rate|
|Theft Protection (TP)*||Insurance against theft loss or damage.||Included in rental rate|
|Personal Accident Insurance (PAI)||Coverage for accident involving death or bodily injury covering you and your passengers.||4 € per day|
|CDWS||If you want to reduce the fixed amount of accident participation assigned by CDW, we are offering CDW Super option.||Depends on the vehicle category: 8 – 25 € per day|
|VAT included in above amounts|
We recommend our clients to comply with every traffic regulation in any time. Here is the list with short description for some Croatian traffic regulations that may differ from those in your Country:
Drink and drive – It is allowed to have 0, 5 ‰ of alcohol. In the case of traffic law violation 0, 0 ‰ is allowed.
Mobile phone usage – It is forbidden to use mobile phone while driving, except when using “hands-free” system.
Lights – Lights must be switched on during the night and in cases of reduced visibility. During the winter daylight savings time, low-beam or daily lights must be used during the day. Parking – Parking towing service is present in several city centers, moving vehicles that are inappropriately parked. Parking ticket machines are widely spread. Every parking fine should be defrayed prior to leaving the country and the receipt should be kept.
Speed limits – Highways are limited to 130 km/h, roads outside inhabited places to 90 km/h, roads within inhabited places to 50 km/h if not defined differently by traffic signs, police or any other legitimate body.
Sukladno čl. 8. st. 2. Zakona o zaštiti potrošača (Nar. nov., br. 79/07., 125/07. –isp., 79/09. i 89/09. – isp.) obavještavamo potrošače da prigovor na kvalitetu naših usluga mogu dostavitiu pisanom obliku na adresu:
Centar auto d.o.o
Obrtnička ulica 3, 40.000 Čakovec
e-mail adresu: email@example.com
Odgovor na Vaš prigovor dat ćemo u pisanom obliku najkasnije 15 dana od dana primitka prigovora.
For inquiries and reservations, please call